Delivery

Ordered today, shipped the next working day and delivered the following day.
The exceptions: why does it sometimes take longer?

• When we have longer delivery times, this is always indicated at the top of the page.
• If you order on Friday or during the weekend, the order will be sent on Monday.
• Have you ordered a glass award or a silver tray with your own image? Then you will first receive a digital proof for approval. After your approval, the order will be processed and sent.
• Delivery times differ for Northern Ireland, Scottish (Highlands) & British Islands. It may take one or two days longer and the costs are £10.95 (and free when you spend over £250) instead of £6.95 (free shippng when you spend over £100). Click here for a list of postal codes with longer delivery times.
• The carrier may be delayed due to force majeure, causing your package to be delivered later. Unfortunately, Budgettrophy has no influence on this.
• Your order will be sent with DPD. As soon as your order is ready to be sent you wel you will receive a track & trace link of your shipment.

Your order will be shipped with DPD.

Please contact us as soon as possible so we can update the address.

You will receive an e-mail containing the shipment's track & trace code. You can then track the shipment yourself.

Keep an eye on your track & trace for the most up-to-date information about your delivery. In the rare case that delivery goes wrong, please contact customer service. We will then work with you to resolve it.

If you have not yet received your order when you were expecting it, please check the points below first:

• The package's track & trace code: check what the status of the shipment is. It can sometimes happen that the carrier has experienced a delay.
• The delivery address: Is the delivery address you entered correct?
• The letterbox: Have you received a no-show message? Your parcel may have been delivered to a neighbour or a collection point.

Did you still not receive your parcel? If so, please contact us.

Please check from your order confirmation you received by e-mail that you have received everything. If not, please contact us so we can resolve this for you.

Was your order not delivered on time or did the delivery driver not keep an appointment? We are very sorry about that, our apologies! If you would like further explanation, please contact us.

No, if you have ordered your own text or image, the order will be shipped the next working day.

PLEASE NOTE: Have you ordered a glass stand, tray or plate with your own image? Then you will first receive a digital proof for approval. After your approval, the order will be processed and sent.

No, unfortunately this is not possible.

United Kingdom:

£6.95 (free shippng when you spend over £100)

Northern Ireland, Scottish (Highlands) & British Islands

£10.95 (and free when you spend over £250)