Returning

Products may be returned within 14 days of receipt. This must be done in the original packaging and in new condition. You are responsible for the costs of the return. Before returning the order, please contact us so we can provide you with a return form. You can contact us at sales@budgettrophy.com. Upon receipt of the package, the full amount will be refunded to you.

Please note that the right of withdrawal does not apply to products manufactured to the consumer's specifications, e.g. custom-made products, or which have a clear personal character. This means that products manufactured with an engraving plate, image, ribbon or other personalisation technique cannot be returned (see our terms and conditions).

You can contact customer service at sales@budgettrophy.com. They will send you a return form with instructions.

Upon receipt of the package, the full amount will be refunded to you via the payment method used to pay for the order.

If you notice the product is damaged after receiving it, please contact our customer service team within 48 hours so they can help you further. Together with you, we will try to find a solution to solve the problem.

If you have received the wrong product, please contact our customer service team as soon as possible. We will then ensure that the correct items are delivered as soon as possible. Customer Service will also let you know what to do with the incorrectly received products.

In case of missing products, please contact our customer service. They will ensure that the missing items are sent to you as soon as possible.